ATIC Accessibility
To support the accessible community in making informed travel decisions for their individual needs. The following pages provide travellers with information on the business’s facilities and amenities at the beaches where we provide our surfing lessons. We hope that this information supports the traveller in making an informed decision about whether the business is suitable for their individual needs.
This report was prepared for:
Business name:
Margaret River Surfing Academy
Address: 2 Percy Street
Town: Gracetown
Contact for enquiries:
Simon Tien
Contact Number: 0418958264
Contact Email: info@mrsurf.com.au
Website: www.mrsurf.com.au
Date: 2025-08-19 15:23
ATIC Accessibility
The following pages provides travellers with information on the business’s facilities and amenities, which aims to support the traveller to make an informed decision on whether the business is suitable for their individual needs.
OVERVIEW
Business Overview
The business has the following products/services available
· Tour/Transport
· Adventure
Our business caters for the following disability types:
· Blind or low vision
· Deaf or low hearing
· Limited mobility
· Wheelchairs or mobility scooters
· Food allergies or intolerances
· Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
· Phone
· Webportal
· Our website supports Screen Readers
· Staff have undergone disability awareness and training
Emergency Management
· The business has an emergency management and evacuation plan for guests with a disability
· Emergency and evacuation procedures are explained on arrival
· Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
· An accessibility guide is available on the website
https://www.mrsurf.com.au/accessibility
· Our website meets WCAG 2.0 accessibility standards
· Our business offers the following alternative communication methods
· Plain English
We can demonstrate skills on the beach and then have participants try it themselves through non-verbal communication
Guide Dog and Service Animals
· The business provides a secure area with shade and water for service animals
· The business provides a toilet area for service animals
The business provides the following services for service animals:
Dogs are allowed at the beaches we operate. There is shade and water at each beach.
GENERAL
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
· Booking information and websites are compatible with screen readers
· There is a reception/public entryway.
· Large print information sheets and registration forms
There is large print of H4 on our website booking page
· A step-free map/guide
· A familiarisation tour
· In addition, the following further information can assist guests:
We can shorten the duration of time in the water for people suffering fatigue issues. There are no wait times when attending lessons. Private lessons are structured for the individual
Cognitive Impairment Support
· Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
· Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
· A drop-off zone
· Designated disabled parking bays
· Level or ramped access from the car park to the entrance
· The accessible entrance is clearly signed from the parking bay
· Kerb ramps are in place where a pavement or walkway needs to be crossed
External Paths
External paths of travel have the following amenities in place
· Surfaces are concrete, asphalt, smooth paving or hard-packed fine gravel (max aggregate size 13mm)
· Pathways are wider than 900mm
· There are 3 successive steps or fewer on any path or at any doorway
· Any paths having steps are identified as non-wheelchair accessible
Steps
Steps have the following amenities in place
· There are steps.
· Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
· All steps or staircases have enclosed risers
· The underside of all staircases is enclosed or protected to a height of at least 2 metres
· Handrails fitted to all open sets of steps
· Handrails extend 300mm beyond the top and bottom step
· Where steps are present, are there three steps or less
Ramps
Ramps have the following amenities in place
· There are ramps.
· All fixed ramps are 1:14 or less
· Handrails are fitted
· Long ramps (more than 10m) are 1:20 or less
· Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities in place
· There is an accessible toilet for public use
· The door is at least 850mm wide
· There is a minimum of 850mm beside the toilet
· Handrails are fitted
· The toilet seat is 460mm above the floor
· The toilet seat of a contrasting colour to the floor
· The toilet seat is460mm above the floor
· There is a registered changing places facility
TOUR OPERATORS
Changing Place Image(s)
IMG_2041
ADVENTURE ACTIVITIES
Adventure activities
The adventure activities have the following facilities/amenities in place
· Our adventure activities cater for people with disability
· In addition, the following further information can assist guests:
learning to surf or being on a surfboard. We can operate in the ocean or the river when the river mouth is closed, which is 10 months of the year
· In addition, the following further information can assist guests:
We use large soft surfboards for our lessons, which are more buoyant
· In addition, the following further information can assist guests:
Group lessons. For people with disabilities to attend our lessons, they need individual or private lessons for a safer and more enjoyable experience.
Report Disclaimer
Please note that this business report, provided as a result of the use of the diagnostic assessment, is for information purposes only.
Australian Tourism Industry Council (ATIC) cannot guarantee the accuracy of respondents’ answers, or that they are fully representative of your business. Therefore, ATIC does not warrant or guarantee any particular outcome in respect of your business’s self-assessment.
This report is intended as guidance only for your business and should not be relied on for future marketing considerations. ATIC recommends that you seek your own independent advice as well as the results from the diagnostic.
Links to external websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.
ATIC does not:
a) Assume any legal liability for the accuracy, completeness, or usefulness of any information from this report or any links provided; or
b) Accept responsibility for any loss associated directly or indirectly with the use of this report. ATIC Accessibility For the MRSA
To support the accessible community
in making informed travel decisions
for their individual needs
Free beach Wheelchair from the Shire of Augusta/Margaret River
Guidelines
The Shire of Augusta Margaret River is committed to ensuring that the Beach Wheelchair is kept in good working order. Persons who use the beach wheelchair have a responsibility to ensure that they take all reasonable steps to avoid an accident by operating it safely and carefully. Persons who use the chair do so at their own risk, and the Shire cannot be held liable for any incident that occurs while it is in the charge of a third party. It is the responsibility of the user to ensure they have read and understood the following
Conditions of Use, Safety and Handling and Beach Access information.
Conditions of Use
1. The beach wheelchair is available to the public free of charge.
2. Hirers of the beach wheelchair must sign a loan agreement prior to use.
3. All users and carers borrowing the beach wheelchair should thoroughly read all safety warnings and conditions for use, prior to journeying to the beach.
4. The beach wheelchair may be transported in a vehicle but should only be used within the boundaries of the shire.
BEACH WHEELCHAIR GUIDELINES
Shire of Augusta Margaret River 41 Wallcliffe Road, Margaret River 6285 | T (08) 9780 5255 | F (08) 9757 2512 | amrshire.wa.gov.au
Collection/Return of the Beach wheelchair
1. The beach wheelchair must be collected and returned to the Shire of AMR Turner Caravan Park, 1 Blackwood Avenue Augusta.
2. The beach wheelchair must be inspected upon return. It should be returned clean, free of sand and thoroughly rinsed with fresh water.
3. Any damages or mechanical problems when returning the wheelchair must be reported.
3. Use of the beach wheelchair
Transportation of the beach wheelchair & beach access.
The total weight of the beach wheelchair is approximately. 35kg with the wheels fitted.
The dimensions are as follows:
• Overall width with beach wheels fitted: 1011113 mm
• Overall width with bicycle wheels fitted: 720 mm
• Seat back height: 580mm
• Average seat height from the ground: 550 mm
• Length: 1050mm If the user will be transporting the char from the Turner Caravan Park area, a utility vehicle or trailer may be required.
Any further information can be acquired from the shire or via this link
https://www.amrshire.wa.gov.au/getmedia/4a0654c6-56e3-4235-9661-a244701d5c9d/Beach-Wheelchair-Guidelines.pdf
Beach location Maps for Gracetown and River Mouth Beach
Maps can be seen below
*Gracetown, Huzza and Melaleuca Beach *Rivermouth Beach, Prevelly
